Member Support
I'M RECEIVING AN ERROR MESSAGE
Please go to your account page select the Subscriptions tab and check that your membership subscription is showing as active.
If your subscription is current then please try logging out of your account, clearing your browser cache and then logging back in again.
If this does not fix the issue please contact us using the form below and let us know what page you are receiving this error for and the specific error that you’re seeing.
MY PAYMENT HAS FAILED, WHAT SHOULD I DO?
These things happen! Don’t worry though, your account will not be cancelled until your payment fails 4 times.
If you pay by credit card and you know that your card details have changed, then you can go to your account page select the Subscriptions tab and you should see a link to ‘Change/Update Billing Details’. Once you change your card details your payment will be processed immediately.
If you pay by PayPal please ensure that there are adequate funds in your account so that payment will go through when payment is tried again. Unfortunately, there is no way to change when PayPal will attempt to take payments, or to push the payment through earlier.
Please contact us using the form below if you have any further questions about failed payments.
HOW CAN I CANCEL MY ACCOUNT?
If you are a monthly member, you can cancel your subscription at any time. However, if you purchased the one-time payment for 3-month access, there is no need to cancel—your access will simply expire at the end of the period, and you will not be billed again.
To cancel your subscription:
- Go to your account page and select the Subscriptions tab.
- Find your current subscription and click ‘Cancel’ next to it.
- Select your cancellation reason and confirm your cancellation on the next page. (⚠️ Important: If you do not confirm on the final page, your cancellation will not be processed.)
- Once completed, you will receive an email confirmation of your cancellation.
After canceling, you will still have access to Unmatched MD until the end of your current subscription period. If you ever want to return, you’re always welcome to rejoin anytime!